Refund policy

We offer a 30-day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Domex will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included and/or contact details and order number.

Please note: returns MUST be sent via courier. Due to a change in NZ Post processes, any returns sent to our address via their standard tracked service will be returned to sender. Upgrading to a courier service is required.